Policies

Modern Power Solutions Pty Ltd (MPS)

Key Points:

• Change of mind refunds are subject to a 10% restocking fee, and returned products must be arranged by the buyer at the buyer's expense.
• UK and EU customers: you can cancel within 14 days of receiving your order for a full refund, including standard delivery, with no restocking fee. You pay the cost of returning the product unless it is faulty. See the United Kingdom and EU Returns section of our Refund Policy.
• Faulty, damaged or incorrectly supplied products are covered by our 24-month warranty and by your rights under consumer law, and never attract a restocking fee.
• Our products are electrical products and must be installed by a licensed electrician.
• At checkout you choose whether to receive news and offers from us. You can unsubscribe at any time.
• Stock is limited and may become unavailable at short notice.
• Nothing in these terms limits your rights under consumer law.

Version #2611 (Updated Nov 2026)

Please read these Terms and Conditions carefully before placing your order. They contain important information about ordering, processing, fulfilment, delivery and returns, and about our liability.

1. These Terms and Conditions are a contract between you, the customer, and Modern Power Solutions Pty Ltd (“MPS”, “we”, “us”).
2. By placing an order, you agree to these Terms and Conditions, which form a legally binding agreement between us for the supply of products.
3. These Terms and Conditions, together with your order, are the entire agreement between us for the supply of products. They can only be varied if we agree in writing or by email.
4. We take reasonable care to keep our website secure, but we can't guarantee it is free from viruses or other harmful code, so please use up-to-date security software when you visit it.
5. Your order is accepted when we send an order confirmation to your email address.
6. We may decline an order, or cancel it before dispatch (for example, if a product is out of stock or a price was clearly wrong). If we do, we will refund you in full.

Placing an order

1. Stock is limited and may become unavailable at short notice. If a product you ordered is out of stock or delayed, we will tell you promptly, and you can choose to wait or cancel for a full refund.
2. Delivery times shown online, by email and over the phone are estimates, and carriers are sometimes delayed. If you need your order by a particular date, please contact us before ordering. For UK customers, unless we agree otherwise, we deliver within 30 days.
3. Every order comes with a tracking number.
4. Products damaged in transit are replaced free of charge. We may ask for photos, or for the damaged product to be returned, before sending a replacement.
5. Pickup is unavailable at MPS.
6. A variety of payment methods are accepted.
7. Delivery to addresses outside our usual delivery areas may cost extra. If you're unsure, please contact us before ordering.
8. At checkout you can choose whether to receive news and offers from us by email or text. If you choose not to, we will only email you about your order. Every marketing email has an unsubscribe link, and you can also ask us to stop at any time.

Safety and installation

1. Our products are electrical products. They must be installed by a licensed or qualified electrician, following the installation instructions and local wiring rules, and connected only to a protected circuit (for example, one with an RCD or safety switch).
2. Our warranty does not cover damage caused by incorrect installation, misuse or modification of a product. This does not affect your rights under consumer law.

Order refunds

1. Please allow up to 10 days for refunds to be processed once the returned product reaches us.
2. Change of mind refunds are subject to a 10% restocking fee, based on the amount refunded. The fee covers shipping, handling, logistics and administration costs.
3. For change of mind returns, customers arrange the return of products at their own expense to a local facility we nominate.
4. For consumers in the United Kingdom and the European Union (and Iceland, Liechtenstein and Norway), the restocking fee above does not apply to orders cancelled within 14 days of delivery, and the United Kingdom and EU Returns section of our Refund Policy applies: you may cancel within 14 days of receiving your order for a full refund, including standard delivery, with no restocking fee; you pay the direct cost of returning the products unless they are faulty, damaged or not as described (if we provide a prepaid return label, we tell you its cost first and deduct it from your refund); and refunds are made within 14 days of the products arriving back with us or of proof of postage.
5. Faulty, damaged, misdescribed or incorrectly supplied products are never subject to a restocking fee, and we cover the reasonable cost of returning them.

To the extent permitted by law, MPS is not liable for any loss of income, loss of profits, loss of contracts, loss of data, or any indirect or consequential loss or damage of any kind, however it arises and whether caused by tort (including negligence), breach of contract or otherwise; and our total liability for any product supplied to you, whether in contract, tort (including negligence) or otherwise, will not exceed the amount you paid for the product(s) in question.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or any rights you have under consumer law that cannot be excluded, including the consumer guarantees under the Australian Consumer Law and, for UK consumers, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and for EU consumers, EU consumer law.

Seller: Modern Power Solutions Pty Ltd. UK VAT number GB 270 6766 83. Our contact details are on our Contact Information page.